Registration for TARGET Leadership ends soon!
1
1
Days
:
1
1
Hours
:
1
1
Minutes
:
1
1
Seconds
test
Register Now
View All Events

High Performing Credit Unions Lead With Culture

Your culture. Our support. Let’s build it together.
We have helped hundreds of credit unions transform their culture, leaders, and staff into high-performing, award-winning, member-centric sales and service champions.

Proudly Trusted By:

Proven Results

ServiStar Consulting clients see significant improvement in key performance indicators compared to credit union industry benchmarks.
10%
Average Asset Growth Rate
33%
Higher New Membership Growth
9%
Higher Return on Members
7%
Higher Credit Card Participation

Unlock Performance with a Strong Culture

At its core, culture is the unique feeling your employees experience when they think about the credit union - a feeling that inspires them to go the extra mile for your members every single day. It creates a virtuous cycle so your credit union can thrive:

1. Credit Union

Commits to your people and the culture of the workplace.

2. Employees

Feel valued, stay longer, and see what sets you apart.

4. Growth

Provides income and stability
so you can continue to succeed.

3. Members

Feel confident in their choice and proud to refer others.

Where Do You Start?

Navigating a cultural transformation can feel overwhelming, but it doesn’t have to be. We’ve partnered with hundreds of credit unions nationwide, and we're here to support you every step of the way.

The Culture-First Difference

We partner with you to establish a high-performing culture in three ways:
DEFINE
Behavioral Standards
 We partner with credit unions to clearly define behavioral standards that align with their values and purpose. These aren’t generic checklists, rather they’re mission-based behaviors that reflect the unique identity of each organization.
ALIGN
Culture Through Training & Onboarding
Behavioral standards become the foundation for aligning culture through hiring, training, coaching, recognition and performance – making culture a practical, everyday driver of results.
Develop
Leaders Who Reinforce Culture
Culture is sustained over time by developing empowered leaders that motivate and develop their teams.
DEFINE
Behavioral Standards
 We partner with credit unions to clearly define behavioral standards that align with their values and purpose. These aren’t generic checklists, rather they’re mission-based behaviors that reflect the unique identity of each organization.
ALIGN
Culture Through Training & Onboarding
Behavioral standards become the foundation for aligning culture through hiring, training, coaching, recognition and performance – making culture a practical, everyday driver of results.
Develop
Leaders Who Reinforce Culture
Culture is sustained over time by developing empowered leaders that motivate and develop their teams.
Get Started Today

How We Support You

While culture is unique, you don’t need to build it all alone. There are best practices and a proven path to creating a great culture that will allow your credit union to experience all these benefits. Hundreds of credit unions choose ServiStar as their preferred partner for shaping an intentional culture around service, sales, and leadership. We will help your credit union build its culture through clear expectations and consistent support.

Service Training

Great service doesn’t start at the front line, it starts inside your organization. Lasting service excellence is built on how your teams treat each other, how they communicate and the shared standards they uphold every day.
Learn More

Sales Training

Relationship selling is an extension of good service, and means that we will never sell something to a member that they don’t need.  It allows credit unions to create and keep members by developing long-term relationships.
Learn More

Leadership Development

We partnered with the Filene Research Institute to unlock the skills and attributes of high performing credit union leaders. This research shapes our leadership development programs that give credit union leaders solid, practical skills for achieving their goals.
Learn More
Attributes and Skills of Highly Effective Credit Union Managers
Read Our Report

Research-Driven Training Design

ServiStar has partnered with the Filene Research Institute to produce important research that provides insight into the skills and attributes that create high-performing managers and employees.
This research is the foundation of the training that ServiStar presents to your employees.
As a proud CUSO, we exclusively serve credit unions. Our team is made of practitioners with years of industry experience. Our services follow a member-centric model built according to your needs. We start from the ground up with each client, allowing us to identify unique concerns and develop solutions that address them.

Testimonials

Had a major impact on me
I've been through a lot of different courses for leadership at several companies and the Marine Corps. I felt your course did an amazing job of presenting invaluable information in a way that was easy to follow and understand. It was also quite fun. You have actually had a major impact on me, but because of that it extended to the entire credit union. It's also resulting in better member service, which I believe will in turn help us grow our member base.
ServiStar: Impactful Leadership
The ServiStar course was extremely powerful + I cant wait to continue implementing my learning so that I can be a more impactful leader for my team.
Vertex: A Game-Changer for Team Development
I truly love the Vertex program and use it daily. The team building and coaching has made a difference in my entire team. We really embraced it and used it as a way to develop and engage employees.

Are You Ready to Experience the ServiStar Difference?

Schedule a Call
Contact Us

Enrich your credit union’s culture today.

Enter your email address for access to actionable advice that will revolutionize your organization’s sales and service culture!

Prefer to speak to an expert?

Read our privacy policy to learn how we use your information.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.