High Performing Credit Unions Lead With Culture

Your culture. Our support. Let’s build it together.

We have helped hundreds of credit unions transform their culture, leaders, and staff into high-performing, award-winning, member-centric sales and service champions.

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Proven Results

ServiStar Consulting clients see significant improvement in key performance indicators compared to credit union industry benchmarks.

10%

Average Asset Growth Rate

33%

Higher New Membership Growth

Higher Return on Members

Higher Credit Card Participation

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See How We Support You

Unlock Performance with a Strong Culture

At its core, culture is the unique feeling your employees experience when they think about the credit union - a feeling that inspires them to go the extra mile for your members every single day. It creates a virtuous cycle so your credit union can thrive:

1. Credit Union

Commits to your people and the culture of the workplace.

2. Employees

Feel valued, stay longer, and see what sets you apart.

4. Growth

Provides income and stability
so you can continue to succeed.

3. Members

Feel confident in their choice and proud to refer others.

The Culture-First Difference

We partner with you to establish a high-performing culture in three ways:

DEFINE

Behavioral Standards

We partner with credit unions to clearly define behavioral standards that align with their values and purpose. These aren’t generic checklists, rather they’re mission-based behaviors that reflect the unique identity of each organization.

ALIGN

Culture Through Training & Onboarding

Behavioral standards become the foundation for aligning culture through hiring, training, coaching, recognition and performance – making culture a practical, everyday driver of results.

Develop

Leaders Who Reinforce Culture

Culture is sustained over time by developing empowered leaders that motivate and develop their teams.

DEFINE

Behavioral Standards

ALIGN

Culture Through Training & Onboarding

Behavioral standards become the foundation for aligning culture through hiring, training, coaching, recognition and performance – making culture a practical, everyday driver of results.

Develop

Leaders Who Reinforce Culture

Culture is sustained over time by developing empowered leaders that motivate and develop their teams.

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How We Support You

While culture is unique, you don’t need to build it all alone. There are best practices and a proven path to creating a great culture that will allow your credit union to experience all these benefits. Hundreds of credit unions choose ServiStar as their preferred partner for shaping an intentional culture around service, sales, and leadership. We will help your credit union build its culture through clear expectations and consistent support.

Service Training

Great service doesn’t start at the front line, it starts inside your organization. Lasting service excellence is built on how your teams treat each other, how they communicate and the shared standards they uphold every day.

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Sales Training

Relationship selling is an extension of good service, and means that we will never sell something to a member that they don’t need. It allows credit unions to create and keep members by developing long-term relationships.

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Leadership Development

We partnered with the Filene Research Institute to unlock the skills and attributes of high performing credit union leaders. This research shapes our leadership development programs that give credit union leaders solid, practical skills for achieving their goals.

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Attributes and Skills of Highly Effective Credit Union Managers

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Research-Driven Training Design

ServiStar has partnered with the Filene Research Institute to produce important research that provides insight into the skills and attributes that create high-performing managers and employees.

This research is the foundation of the training that ServiStar presents to your employees.

As a proud CUSO, we exclusively serve credit unions. Our team is made of practitioners with years of industry experience. Our services follow a member-centric model built according to your needs. We start from the ground up with each client, allowing us to identify unique concerns and develop solutions that address them.

Testimonials

Had a major impact on me

I've been through a lot of different courses for leadership at several companies and the Marine Corps. I felt your course did an amazing job of presenting invaluable information in a way that was easy to follow and understand. It was also quite fun. You have actually had a major impact on me, but because of that it extended to the entire credit union. It's also resulting in better member service, which I believe will in turn help us grow our member base.

Matt P.

Fire Police City Credit Union
‍Branch Manager

ServiStar: Impactful Leadership

The ServiStar course was extremely powerful + I cant wait to continue implementing my learning so that I can be a more impactful leader for my team.

Anthony C.

Royal Credit Union
Branch Manager

Vertex: A Game-Changer for Team Development

I truly love the Vertex program and use it daily. The team building and coaching has made a difference in my entire team. We really embraced it and used it as a way to develop and engage employees.